Shipping policy
Full Hockey Shipping Policy
At Full Hockey , we strive to ensure your order arrives as quickly and safely as possible. Below, we detail our shipping policy.
📦 Transport Company
All our shipments are handled through our logistics partner: CTT Express .
🌍 Shipping Zones and Rates
Shipping rates are calculated based on your order's destination. The applicable flat rates are detailed below:
| Shipping Zone | Price (VAT included) |
| Peninsular Spain | €5.10 |
| Balearics | €8.79 |
| Canary Islands | €9.30 |
| European Union | €17.00 |
Note regarding the Canary Islands: Shipments to the Canary Islands may be subject to customs procedures and the payment of taxes (IGIC) and duties upon arrival, which will be the responsibility of the customer.
⏱ Estimated Delivery Times
Delivery time is calculated from the moment the order is processed and shipped.
Mainland Spain: 48-96 working hours.
Balearic and Canary Islands: 3-7 working days.
European Union: 5-10 working days.
These are estimated times and may vary due to holidays, peak demand, or incidents at the transport company.
📝 Shipment Tracking
Once your order has been shipped, you will receive a confirmation email with the tracking number provided by CTT Express. You can use this number to track the status of your package on their website.
⚠️ Important Considerations
Order Processing: Orders are processed and shipped within 24 business hours of payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Address: It is the customer's responsibility to ensure that the shipping address provided is correct and complete. Full Hockey is not responsible for delays or losses caused by incorrect shipping information.
Absence at Delivery: If you are not at the delivery address, CTT Express will attempt a new delivery or leave a notice so you can collect your package at the nearest post office or collection point.