Full Hockey Shipping Policy

At Full Hockey , we strive to ensure your order arrives as quickly and safely as possible. Below, we detail our shipping policy.

📦 Transport Company

All our shipments are handled through our logistics partner: CTT Express .

🌍 Shipping Zones and Rates

Shipping rates are calculated based on your order's destination. The applicable flat rates are detailed below:

Shipping Zone	Price (VAT included)
Peninsular Spain	€5.10
Balearics	€8.79
Canary Islands	€9.30
European Union	€17.00

Note regarding the Canary Islands: Shipments to the Canary Islands may be subject to customs procedures and the payment of taxes (IGIC) and duties upon arrival, which will be the responsibility of the customer.

⏱ Estimated Delivery Times

Delivery time is calculated from the moment the order is processed and shipped.

Mainland Spain: 48-96 working hours.

Balearic and Canary Islands: 3-7 working days.

European Union: 5-10 working days.

These are estimated times and may vary due to holidays, peak demand, or incidents at the transport company.

📝 Shipment Tracking

Once your order has been shipped, you will receive a confirmation email with the tracking number provided by CTT Express. You can use this number to track the status of your package on their website.

⚠️ Important Considerations

Order Processing: Orders are processed and shipped within 24 business hours of payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Address: It is the customer's responsibility to ensure that the shipping address provided is correct and complete. Full Hockey is not responsible for delays or losses caused by incorrect shipping information.

Absence at Delivery: If you are not at the delivery address, CTT Express will attempt a new delivery or leave a notice so you can collect your package at the nearest post office or collection point.

We have a 30-day return policy, meaning you have 30 days after receiving the item to request a return.

The item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging, in order to be eligible for a return. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at ventas@fullhockey.es .

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items will not be accepted for return without prior request.

For any questions regarding returns, you can contact us at ventas@fullhockey.es .

Damages and problems
Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

Changes
The quickest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

For more information and to make your change, write to us at ventas@fullhockey.es or by phone at +34 678937799

14-day cooling-off period in the European Union. Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a reason. As in the previous case, the item must be in the same condition as when you received it, unused, with the tags attached, and in its original packaging. You will also need to have the receipt or proof of purchase.

Refunds
We'll notify you once we've received and inspected your return and let you know if your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card issuer to process and issue the refund.
If more than 15 business days have passed since we approved your return, please contact us at ventas@fullhockey.es.

Trade name: Full Hockey Esp

Phone number: +34687937799

Email: sales@fullhockey.es

Physical address: Carrer d'Aragó 241, 08007 Arago, Barcelona, ​​Spain